Search Results for "purchase"

1. Theme Does Not Show up in Theme menu
   Problem After downloading a Theme successfully, you cannot locate it in your themes list to activate it. Resolution There are a few reasons as to why your theme may not be in the available Theme li...
2. The link for my theme displays an error -- "Purchase Code Expired"
   ...re after an amount of time to prevent them from being distributed to anyone else but the intended purchaser. If you need to generate a new Theme link for your device, click here. If you need to ge...
3. How To Download Themes
   If you made the purchase from your BlackBerry, you will be redirected to a page containing links to download your themes. If you are viewing the links from the Email Receipt, you will need to f...
4. Unable To Download Theme or Game Over The Air
   ...review this article. There are usually three different types of browsers available when you first purchase your device. Two are available at any given time, depending if you are accessing the int...
5. What is an Order ID?
   An Order ID is a unique identifier associated with your purchase. This is used to facilitate download links/activation codes being resent to you or to look up information on your transaction. It can...
6. I need to regenerate my game activation codes or theme links, how do I do this?
   Bplay customers have access to a special automated tool to regenerate your purchase links and codes. This tool is quick, easy and is recommended to be used before contacting support. You can access ...
7. I cannot purchase certain Realtones or Ringtones -- it says they are not licensed in my region
   Summary I tried to purchase Realtones or Ringtones and receive a message stating that they are not licensed for my region. Resolution Certain Realtones and Ringtones are licensed only to specific r...
8. How many times can I get download links for my purchase?
   ...six (6) months. For Ringtones/Realtones/Sounds are sold as is, and available for one download per purchase. For Games and Themes, you may access the self-administrated tool to generate new activatio...
9. How do I find my BlackBerry PIN?
   ...racters and be comprised of the numbers 0-9 and the letters A-F. The PIN can be used to locate a purchase if necessary, or to locate a game subscription. More commonly it is used to generate activ...
10. Installing using the BlackBerry Desktop Manager
    ...ormed, if you are satisfied, push next again to begin the installation. Activation For previously purchased games, Bplay has a self service tool for receiving your activation codes, you can access i...
11. Installing using ActiveX Loader and Internet Explorer
    This function is only available through our sister site, Magmic Games. For the article with instructions on how to use this method of installation, please visit this link.
12. Installing Games Over-The-Air on a BlackBerry
    ... page. After the game is installed and run for the first time you will be prompted to either purchase or activate the game. By purchasing the game you will receive an activation code that wil...
13. Installing our Games Using Pocket Mac
    Pocket Mac is a program that allows users to install programs to their Blackberry device while using a Mac OS X machine. Pocket Mac is a free download available through RIM's website. You can fol...
14. Did not receive download email/purchase receipt.
    Summary I have purchased products, but did not receive any email confirming my purchase or with instructions on how to obtain my purchase. Problem The most common causes for this are an i...
15. Refunding duplicate charges
    ...ave the following information ready, and fill out the Customer Support Form. The Order ID for the purchase, which can be found in the email receipt. (What is an Order ID?) First and last name used...
16. What is Magmic's refund policy?
    ... Winplay are henceforth referred to as “Magmic”). There will be no refunds on products purchased from Magmic. If you do not make use of the device selection tool, or purchase a game that...
17. Cancelling Game Subscriptions
    ...tion: Device PIN (What is my Device PIN?) Order ID (What is my Order ID?) Email address used for purchase
18. Charging purchases to my cellular telephone bill
    To make the purchase process as efficient as possible, Bplay has introduced the ability to charge products directly to your cellular telephone bill. Compatible carriers include: AT&T T-Mobile Spri...
19. How do Bplay Gift cards work?
    The bplay gift card is a method for you to purchase something for someone else, but not have it necessary to have them beside you ready to download. They can select what they want, when they want - c...
20. Pay Pal Purchases Showing as 'Smoke Labs'
    When using Pay Pal to purchase from Bplay.com, it will state the company name as 'Smoke Labs'. This is one of our partner companies, under Magmic Inc.