My device has frozen after trying to run a game I downloaded, what do I do?
There are a few possible resolutions to this issue. Preform
a Hard-Reset on your device. This can be accomplished by removing the battery for 15
seconds or more, power the device on, and try the ...
Theme Does Not Show up in Theme menu
Problem After downloading a Theme successfully, you cannot locate it in your themes list to activate it. Resolution There are a few reasons as to why your theme may not be in the available Theme li...
The link for my theme displays an error -- "Purchase Code Expired"
Due
to piracy policies, theme and ring tone links will expire after an
amount of time to prevent them from being distributed to anyone else
but the intended purchaser. If you need to generate a ne...
How Do I Delete A Theme From My Blackberry?
There are a couple ways to remove a theme from your BlackBerry. 1) You can delete the theme directly from the BlackBerry Scroll to OPTIONS and select it Select ADVANCED OPTIONS Select APPLICATIONS ...
How To Download Themes
If you made the purchase from your BlackBerry, you will be redirected
to a page containing links to download your themes. If
you are viewing the links from the Email Receipt, you will need to
f...
Unable To Download Theme or Game Over The Air
If you are unable to download
your game or theme, please follow the steps below to make sure you are using
the correct browser. If you are receiving a "Purchase Code
Expired" message, please revi...
What is an Order ID?
An Order ID is a unique identifier associated with your purchase. This is used to facilitate download links/activation codes being resent to you or to look up information on your transaction. It can...
Set Your Paid Ringtone for Specific Contact
You can set a custom ringtone for contacts on your BlackBerry device. From the Home screen on the BlackBerry device, select Address Book and highlight the contact you wish to add a custom ringt...
I Lost a Game on my Device -- how do I download it again?
In accordance with the download link and activation code policy found here, Bplay offers the ability to generate links and codes for previously purchased items for your new BlackBerry device. Log...
Deleting a game using the BlackBerry Desktop Manager
Summary I would like to remove applications from my device using the Desktop Manager. Resolution Before proceeding make sure you have the latest version of Desktop Manager installed. Plug
your ...
Deleting a game using the BlackBerry Device
There are two possible ways to delete a game from your device without using the Desktop Manager. Method #1 Open the Options menu on your home screen, and select Advanced Options. Then select App...
I'm Getting a Device Error 505 or Device Error 507
Problem You receive one of the following errors on your BlackBerry device while using Application Loader to install purchased software: Device Error 505 Device Error 507 Both errors i...
How do I find my BlackBerry PIN?
Your BlackBerry PIN is a unique number that is tied to a specific device. This number will contain eight (8) characters and be comprised of the numbers 0-9 and the letters A-F. The PIN can be used...
Installing using the BlackBerry Desktop Manager
There are multiple ways to install a game on your BlackBerry, one of which is via your desktop PC. You
will need to download the .zip files for each of your games before
proceeding. If you have...
Installing Games Over-The-Air on a BlackBerry
There are multiple ways to install games to your device, one of which
being "Over-The-Air" (OTA). It allows anyone with a data plan
on their device to download and install games without the aid of ...
Installing our Games Using Pocket Mac
Pocket Mac is a program that allows
users to install programs to their Blackberry device while using a Mac OS X
machine. Pocket Mac is a free download available through RIM's
website. You can fol...
Did not receive download email/purchase receipt.
Summary
I have purchased products, but did not receive any email confirming my purchase or with instructions on how to obtain my purchase.
Problem
The most common causes for this are an i...
How do I edit game permissions on my BlackBerry?
In some cases it may be necessary to edit the default application permissions. If the permissions are too restrictive the game may not be able to play sound, connect to any online features or run in ...
What is Magmic's refund policy?
1. What is Magmic’s policy on refunds for mobile product(s)? Purchased products, including games, themes, tones and other applications from Magmic.com, Bplay.com or Winplay.com are final...
Cancelling Game Subscriptions
Game subscriptions are on a 30 day cancellation policy. The current billing period you are within may not be refunded. You will be able to play for the remainder
of the billing period, and on the n...