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21. Installing using ActiveX Loader and Internet Explorer
    This function is only available through our sister site, Magmic Games. For the article with instructions on how to use this method of installation, please visit this link.
22. Installing Games Over-The-Air on a BlackBerry
    There are multiple ways to install games to your device, one of which being "Over-The-Air" (OTA). It allows anyone with a data plan on their device to download and install games without the aid of ...
23. Installing our Games Using Pocket Mac
    Pocket Mac is a program that allows users to install programs to their Blackberry device while using a Mac OS X machine. Pocket Mac is a free download available through RIM's website. You can fol...
24. What is my username and password?
    An online enabled game will prompt you for a username and password when attempting to log in. These are the same credentials used when you created your Game Zone account. Please note Game Zone is ...
25. My device has frozen after trying to run a game I downloaded, what do I do?
    There are a few possible resolutions to this issue. Preform a Hard-Reset on your device. This can be accomplished by removing the battery for 15 seconds or more, power the device on, and try the ...
26. Refunding duplicate charges
    Duplicate charges can appear after for a number of reasons. The most common is due to the "Continue" button being pushed more than once. The processing of an order can make it look like yo...
27. How do I edit game permissions on my BlackBerry?
    In some cases it may be necessary to edit the default application permissions. If the permissions are too restrictive the game may not be able to play sound, connect to any online features or run in ...
28. What is Magmic's refund policy?
    1. What is Magmic’s policy on refunds for mobile product(s)? Purchased products, including games, themes, tones and other applications from Magmic.com, Bplay.com or Winplay.com are final...
29. Cancelling Game Subscriptions
    Game subscriptions are on a 30 day cancellation policy. The current billing period you are within may not be refunded. You will be able to play for the remainder of the billing period, and on the n...
30. Charging purchases to my cellular telephone bill
    To make the purchase process as efficient as possible, Bplay has introduced the ability to charge products directly to your cellular telephone bill. Compatible carriers include: AT&T T-Mobile Spri...
31. How do Bplay Gift cards work?
    The bplay gift card is a method for you to purchase something for someone else, but not have it necessary to have them beside you ready to download. They can select what they want, when they want - c...
32. Does Bplay offer telephone support?
    Currently, Customer Support is only available online via Bplay’s online Customer Support Form. The Customer Support form for Bplay may be accessed here. Please ensure that you fill out the sup...
33. How do I go all-in while playing Texas Hold'Em King II?
    This article relates to all Blackberry models. Problem You want to go all-in on Texas Hold'em King 2 but scrolling takes too long. Resolution On a SureType and QWERTY device you can press the 'P' bu...
34. When I start a puzzle in Sudoku, I get the same puzzle over and over again no matter what difficulty the game is set to. What do I do?
    In order to solve this issue it is necessary to re-install the game. You can accomplish this in two ways. The first, and easiest is to download the game OTA (Over-The-Air) and install it that way....
35. Black and White Games for Blackberry
    We have officially ended our support and development for monochrome Blackberrys. You are now able to enjoy all monochrome games for free, download them herehttp://magmic.com/downloads/allblackandwhi...
36. Switching to another device other than a Blackberry
    We are unable to accommodate device changes to non-BlackBerry makes. So, for instance, if you decide to switch from a Blackberry to a Windows Mobile device, you will need to repurchase the products...