http://kb.bplay.com en-us http://kb.bplay.com ActiveKB NX cwinchester@magmic.com Fri, 20 Nov 2009 23:11:40 EST 20 http://kb.bplay.com/questions/10/ http://kb.bplay.com/questions/10/ In accordance with the download link and activation code policy found here, Bplay offers the ability to generate links and codes for previously purchased items for your new BlackBerry device. ... Chris Winchester Fri, 25 Sep 2009 21:55:35 GMT http://kb.bplay.com/questions/8/ http://kb.bplay.com/questions/8/ For Games, we offer ten (10) device changes (new activation codes) per year.For themes, we offer five (5) new link every six (6) months. For Ringtones/Realtones/Sounds are sold as is, and availabl ... Chris Winchester Fri, 25 Sep 2009 21:51:25 GMT http://kb.bplay.com/questions/13/ http://kb.bplay.com/questions/13/ Summary I have purchased products, but did not receive any email confirming my purchase or with instructions on how to obtain my purchase. Problem The most common causes for this are an ... Chris Winchester Fri, 25 Sep 2009 21:48:50 GMT http://kb.bplay.com/questions/40/ http://kb.bplay.com/questions/40/ 1. What is Magmic’s policy on refunds for mobile product(s)?Purchased products, including games, themes, tones and other applications from Magmic.com, Bplay.com or Winplay.com are fin ... Chris Winchester Fri, 27 Mar 2009 14:37:48 GMT http://kb.bplay.com/questions/44/ http://kb.bplay.com/questions/44/ Game subscriptions are on a 30 day cancellation policy. The current billing period you are within may not be refunded. You will be able to play for the remainder of the billing period, and on t ... Chris Winchester Wed, 18 Mar 2009 15:14:26 GMT http://kb.bplay.com/questions/27/ http://kb.bplay.com/questions/27/ If you are unable to download your game or theme, please follow the steps below to make sure you are using the correct browser. If you are receiving a "Purchase Code Expired" message, please r ... Chris Winchester Tue, 03 Mar 2009 16:53:18 GMT http://kb.bplay.com/questions/48/ http://kb.bplay.com/questions/48/ Currently, Customer Support is only available online via Bplay’s online Customer Support Form.The Customer Support form for Bplay may be accessed here.Please ensure that you fill out the sup ... Chris Winchester Wed, 04 Feb 2009 20:59:29 GMT http://kb.bplay.com/questions/47/ http://kb.bplay.com/questions/47/ The bplay gift card is a method for you to purchase something for someone else, but not have it necessary to have them beside you ready to download. They can select what they want, when they want ... Chris Winchester Thu, 29 Jan 2009 15:47:35 GMT http://kb.bplay.com/questions/45/ http://kb.bplay.com/questions/45/ To make the purchase process as efficient as possible, Bplay has introduced the ability to charge products directly to your cellular telephone bill. Compatible carriers include:AT&TT-MobileSprint ... Chris Winchester Thu, 27 Nov 2008 23:38:04 GMT http://kb.bplay.com/questions/46/ http://kb.bplay.com/questions/46/ My initial text message was not receivedIf you didn't receive your first text message after placing an order the first thing to do is verify that you entered the correct cellular telephone number, ... Chris Winchester Thu, 27 Nov 2008 23:02:31 GMT http://kb.bplay.com/questions/31/ http://kb.bplay.com/questions/31/ Bplay accepts the following paymentsVisaMastercardAmerican ExpressBill to Phone (for T-Mobile, AT&T and Sprint subscribers)We currently do not accept Paypal.Please note that at this time the "Bill ... Chris Winchester Tue, 25 Nov 2008 20:07:17 GMT http://kb.bplay.com/questions/28/ http://kb.bplay.com/questions/28/ Gamezone is a social hub and account management created for Magmic/Bplay customers. From here you can connect with other gamers through the message board and private messaging. You can also view ... Chris Winchester Mon, 17 Nov 2008 16:46:32 GMT http://kb.bplay.com/questions/18/ http://kb.bplay.com/questions/18/ There are multiple ways to install a game on your BlackBerry, one of which is via your desktop PC. You will need to download the .zip files for each of your games before proceeding. If you hav ... Chris Winchester Mon, 20 Oct 2008 22:27:51 GMT http://kb.bplay.com/questions/2/ http://kb.bplay.com/questions/2/ SummaryI tried to purchase Realtones or Ringtones and receive a message stating that they are not licensed for my region.ResolutionCertain Realtones and Ringtones are licensed only to specific reg ... Chris Winchester Mon, 20 Oct 2008 22:27:30 GMT http://kb.bplay.com/questions/26/ http://kb.bplay.com/questions/26/ You can set a custom ringtone for contacts on your BlackBerry device. From the Home screen on the BlackBerry device, select Address Book and highlight the contact you wish to add a custom ringt ... Chris Winchester Mon, 20 Oct 2008 22:26:32 GMT http://kb.bplay.com/questions/5/ http://kb.bplay.com/questions/5/ Due to piracy policies, theme and ring tone links will expire after an amount of time to prevent them from being distributed to anyone else but the intended purchaser.If you need to generate a ... Chris Winchester Mon, 20 Oct 2008 22:26:21 GMT http://kb.bplay.com/questions/34/ http://kb.bplay.com/questions/34/ Bplay customers have access to a special automated tool to regenerate your purchase links and codes. This tool is quick, easy and is recommended to be used before contacting support.You can acces ... Chris Winchester Mon, 20 Oct 2008 22:25:44 GMT http://kb.bplay.com/questions/36/ http://kb.bplay.com/questions/36/ If your previously purchased game is not available for download it means it was discontinued and is not available for distribution. Chris Winchester Mon, 20 Oct 2008 22:25:33 GMT http://kb.bplay.com/questions/35/ http://kb.bplay.com/questions/35/ In some cases it may be necessary to edit the default application permissions. If the permissions are too restrictive the game may not be able to play sound, connect to any online features or run ... Chris Winchester Mon, 20 Oct 2008 22:25:14 GMT http://kb.bplay.com/questions/32/ http://kb.bplay.com/questions/32/ An online enabled game will prompt you for a username and password when attempting to log in. These are the same credentials used when you created your Game Zone account. Please note Game Zone ... Chris Winchester Mon, 20 Oct 2008 22:25:02 GMT http://kb.bplay.com/questions/29/ http://kb.bplay.com/questions/29/ An Order ID is a unique identifier associated with your purchase. This is used to facilitate download links/activation codes being resent to you or to look up information on your transaction.It c ... Chris Winchester Mon, 20 Oct 2008 22:24:34 GMT http://kb.bplay.com/questions/1/ http://kb.bplay.com/questions/1/ ProblemAfter downloading a Theme successfully, you cannot locate it in your themes list to activate it.ResolutionThere are a few reasons as to why your theme may not be in the available Theme list ... Chris Winchester Mon, 20 Oct 2008 22:23:51 GMT http://kb.bplay.com/questions/25/ http://kb.bplay.com/questions/25/ Duplicate charges can appear after for a number of reasons. The most common is due to the "Continue" button being pushed more than once. The processing of an order can make it look like y ... Chris Winchester Mon, 20 Oct 2008 22:22:38 GMT http://kb.bplay.com/questions/7/ http://kb.bplay.com/questions/7/ If you made the purchase from your BlackBerry, you will be redirected to a page containing links to download your themes.If you are viewing the links from the Email Receipt, you will need to fo ... Chris Winchester Tue, 07 Oct 2008 14:33:46 GMT http://kb.bplay.com/questions/17/ http://kb.bplay.com/questions/17/ Your BlackBerry PIN is a unique number that is tied to a specific device. This number will contain eight (8) characters and be comprised of the numbers 0-9 and the letters A-F. The PIN can be us ... Chris Winchester Tue, 07 Oct 2008 14:31:01 GMT http://kb.bplay.com/questions/6/ http://kb.bplay.com/questions/6/ There are a couple ways to remove a theme from your BlackBerry.1) You can delete the theme directly from the BlackBerryScroll to OPTIONS and select itSelect ADVANCED OPTIONSSelect APPLICATIONSScro ... Chris Winchester Tue, 07 Oct 2008 14:23:00 GMT http://kb.bplay.com/questions/15/ http://kb.bplay.com/questions/15/ There are two possible ways to delete a game from your device without using the Desktop Manager. Method #1Open the Options menu on your home screen, and select Advanced Options.Then select Applica ... Chris Winchester Fri, 03 Oct 2008 16:33:52 GMT http://kb.bplay.com/questions/24/ http://kb.bplay.com/questions/24/ If your specific device model is not listed, it means that we currently do not have products for your specific device. Chris Winchester Fri, 03 Oct 2008 15:28:16 GMT