1.    What is Magmic’s policy on refunds for mobile product(s)?

Purchased products, including games, themes, tones and other applications from Magmic.com, Bplay.com or Winplay.com are final (Magmic, Bplay and Winplay are henceforth referred to as “Magmic”).  There will be no refunds on products purchased from Magmic.  If you do not make use of the device selection tool, or purchase a game that is not compatible with your device, you will not be refunded.  Duplicate purchases may be refunded, but only with the following information provided:

• E-Mail Address used to make your purchase
• Device PIN or Owners Name submitted during purchase
• Order ID received after a completed transaction.

If a duplicate purchase is not found with the above information, you will need to contact your banking institution to verify that more than one transaction did indeed go through on the date in question.  Purchases made 24 hours or more from each other are not considered duplicate purchases.  Each purchase made is valid for one download/activation of each product purchased.

    2.    What about device changes, or if I somehow lose my product(s)?  Can I get new codes for my product(s)?

Magmic offers a unique, competitive plan for users changing devices for any reason.  This plan only covers products purchased from Magmic’s direct-to-consumer portals (e.g., Magmic.com, Bplay.com or Winplay.com).  Magmic’s distribution partners (e.g., Handango, Handmark) have their own unique policies, and as such, have no part in offers provided by Magmic.  If you purchased a Magmic game from another channel, please consult with that channel regarding their refund or upgrade policies.

If your current device fails or you change devices, Magmic offers the following:

• For Games, you are entitled to two (2) device changes (new activation codes) per year.
• For Themes, we offer one (1) new link every six (6) months.
• For Ringtones/Realtones/Sounds are sold as is, and available for one download per purchase.
• Wallpaper and Background images are sold as is, and available for one download per purchase.
• If your previously purchased games are not compatible with your new device, there will be no exchanges or compensation offered for your purchase.
  

Again, this is a free service for Bplay customers only.  It does not include purchases made through partner sites.  There are NO exceptions.  Please note that we are unable to accommodate changes between platforms.  This means that BlackBerry to Windows Mobile phone exchanges (and vice versa), for instance, will not be honored.

    3.    Where can I request device changes or request credits for repeat purchases?

For device changes or to generate new activation codes for Bplay purchases, please visit the Bplay Purchase Management System at http://www.bplay.com/purchases/

For Magmic.com issues, or if you require further support, please visit our Customer Support section at http://www.magmic.com/support

For Winplay.com issues, or if you require further support, please visit our Customer Support section at http://www.winplay.com/support

A Support form may be found within that section within each section.