Bplay customers have access to a special automated tool to regenerate your purchase links and codes.  This tool is quick, easy and is recommended to be used before contacting support.

You can access this tool by going to the following URL on your desktop.  It is not available on your device, and is only available for Bplay customers at this time.

https://www.bplay.com/purchases

Again, before any device change requests are sent to support it is suggested to use this tool first as it will be a much faster experience in the end.