I have purchased products, but did not receive any email confirming my purchase or with instructions on how to obtain my purchase.

Problem

The most common causes for this are an incorrect email entered during the purchase process or the email is being identified at Spam by your email filter.

Solution

First, check your spam or junk folder for emails ending in @bplay.com, @magmic.com or @winplay.com.

If your e-mails are not in your spam or junk folders, you can request that they be resent by logging in to Bplay here. If you do not have a password (for example, if you used Guest Checkout), you can set up your own account here.

If your account does not show any purchases, and you are certain that the e-mail address you used to create your account is valid and one that you control, then it is possible that your e-mail has been incorrectly entered during the purchase process. If you entered your telephone number during the purchase, we may be able to locate your purchase and update the e-mail address. If you think this may be the case, please visit the following form and submit your telephone number and correct e-mail address.

If the previous steps do not resolve your issue, you should contact Bplay Customer Support to request a copy of your activation email. When requesting this from Customer Support, please be prepared to submit the following information:

• Your first and last name
• Email Address used during purchase
• BlackBerry PIN number used during purchase (What is my BlackBerry PIN?)
• The first AND last four (4) digits of the credit card used for the purchase