Category » Installation

There were 21 articles found in this category:

1. I need to regenerate my game activation codes or theme links, how do I do this?
   Bplay customers have access to a special automated tool to regenerate your purchase links and codes. This tool is quick, easy and is recommended to be used before contacting support. You can access this tool by going to the following URL on your desktop. It is not available on your device, and ...
2. I Lost a Game on my Device -- how do I download it again?
   In accordance with the download link and activation code policy found here, Bplay offers the ability to generate links and codes for previously purchased items for your new BlackBerry device. Log into your account here and the click on Past Purchases. Games Scrol ...
3. How many times can I get download links for my purchase?
   For Games, we offer ten (10) device changes (new activation codes) per year. For themes, we offer five (5) new link every six (6) months. For Ringtones/Realtones/Sounds are sold as is, and available for one download per purchase. For Games and Themes, you may access the self-administrated to ...
4. Customizing Icons on Themes
   All of the themes on www.bplay.com, except Flowberry and Today themes, can have the icon placement on the home screen changed to suit your needs. In order to customize these themes, you will need to move the icons on your icon grid into the first 5 (or 7 depending on the theme) positions. Ope ...
5. Unable To Download Theme or Game Over The Air
   If you are unable to download your game or theme, please follow the steps below to make sure you are using the correct browser. If you are receiving a "Purchase Code Expired" message, please review this article. There are usually three different types of browsers available when you first purc ...
6. My device has frozen after trying to run a game I downloaded, what do I do?
   There are a few possible resolutions to this issue. Preform a Hard-Reset on your device. This can be accomplished by removing the battery for 15 seconds or more, power the device on, and try the game again. Make sure the game has proper permissions to run - you can review this article on how t ...
7. Installing Games Over-The-Air on a BlackBerry
   There are multiple ways to install games to your device, one of which being "Over-The-Air" (OTA). It allows anyone with a data plan on their device to download and install games without the aid of a computer. To initiate an OTA download, it is as simple as clicking on a link. As depicted belo ...
8. Installing using the BlackBerry Desktop Manager
   There are multiple ways to install a game on your BlackBerry, one of which is via your desktop PC. You will need to download the .zip files for each of your games before proceeding. If you have, skip to the activation section now. If not, visit http://www.bplay.com/ to view the catalog of ga ...
9. I cannot purchase certain Realtones or Ringtones -- it says they are not licensed in my region
   Summary I tried to purchase Realtones or Ringtones and receive a message stating that they are not licensed for my region. Resolution Certain Realtones and Ringtones are licensed only to specific regions. As such, we are unable to provide you with the product if you do not reside in one of the l ...
10. Set Your Paid Ringtone for Specific Contact
    You can set a custom ringtone for contacts on your BlackBerry device. From the Home screen on the BlackBerry device, select Address Book and highlight the contact you wish to add a custom ringtone to. Open the menu by pressing the Menu button, or for older models the trackwheel on the righ ...
11. The link for my theme displays an error -- "Purchase Code Expired"
    Due to piracy policies, theme and ring tone links will expire after an amount of time to prevent them from being distributed to anyone else but the intended purchaser. If you need to generate a new Theme link for your device, click here. If you need to generate a new Realtone/Ringtone link for y ...
12. What does it mean when I get error 403?
    HTTP Error 403: Forbidden: You are not authorized to view this page. This error is most commonly attributed to an incorrect browser being used. For more information on how to make sure you are using the correct browser, please review the article here.
13. I need to re-download a purchased game, but I cannot find it on the website - what do I do?
    If your previously purchased game is not available for download it means it was discontinued and is not available for distribution.
14. What is my username and password?
    An online enabled game will prompt you for a username and password when attempting to log in. These are the same credentials used when you created your Game Zone account. Please note Game Zone is required to enjoy the on line features of games that offer them. If you have not created an acc ...
15. What is an Order ID?
    An Order ID is a unique identifier associated with your purchase. This is used to facilitate download links/activation codes being resent to you or to look up information on your transaction. It can be found in the subject line of both emails sent to you immediately after purchase. If you cann ...
16. Theme Does Not Show up in Theme menu
    Problem After downloading a Theme successfully, you cannot locate it in your themes list to activate it. Resolution There are a few reasons as to why your theme may not be in the available Theme list, the most common being: Default Dimension themes are not installed. The base theme for a partic ...
17. How To Download Themes
    If you made the purchase from your BlackBerry, you will be redirected to a page containing links to download your themes. If you are viewing the links from the Email Receipt, you will need to forward the email to your device, or type the URL in your BlackBerry browser to download it. Once th ...
18. Deleting a game using the BlackBerry Desktop Manager
    Summary I would like to remove applications from my device using the Desktop Manager. Resolution Before proceeding make sure you have the latest version of Desktop Manager installed. Plug your device into your computer via the USB cable and open Desktop Manager. Once initialized, click on the ...
19. Deleting a game using the BlackBerry Device
    There are two possible ways to delete a game from your device without using the Desktop Manager. Method #1 Open the Options menu on your home screen, and select Advanced Options. Then select Applications. Scroll to the game you wish to remove, bring up the options list then select delete. ...
20. Installing our Games Using Pocket Mac
    Pocket Mac is a program that allows users to install programs to their Blackberry device while using a Mac OS X machine. Pocket Mac is a free download available through RIM's website. You can follow this link to the correct page. Once you have selected the version of Pocket Mac you would like ...