Category » Customer Service

There were 28 articles found in this category:

21. What is an Order ID?
    An Order ID is a unique identifier associated with your purchase. This is used to facilitate download links/activation codes being resent to you or to look up information on your transaction. It can be found in the subject line of both emails sent to you immediately after purchase. If you cann ...
22. Theme Does Not Show up in Theme menu
    Problem After downloading a Theme successfully, you cannot locate it in your themes list to activate it. Resolution There are a few reasons as to why your theme may not be in the available Theme list, the most common being: Default Dimension themes are not installed. The base theme for a partic ...
23. Refunding duplicate charges
    Duplicate charges can appear after for a number of reasons. The most common is due to the "Continue" button being pushed more than once. The processing of an order can make it look like your browser is not responding when in fact it is processing and sending data to our clearing house. Plea ...
24. How To Download Themes
    If you made the purchase from your BlackBerry, you will be redirected to a page containing links to download your themes. If you are viewing the links from the Email Receipt, you will need to forward the email to your device, or type the URL in your BlackBerry browser to download it. Once th ...
25. How do I find my BlackBerry PIN?
    Your BlackBerry PIN is a unique number that is tied to a specific device. This number will contain eight (8) characters and be comprised of the numbers 0-9 and the letters A-F. The PIN can be used to locate a purchase if necessary, or to locate a game subscription. More commonly it is used to ...
26. How Do I Delete A Theme From My Blackberry?
    There are a couple ways to remove a theme from your BlackBerry. 1) You can delete the theme directly from the BlackBerry Scroll to OPTIONS and select it Select ADVANCED OPTIONS Select APPLICATIONS Scroll to the theme you wish to delete and select it Scroll to DELETE and select it 2) You c ...
27. Deleting a game using the BlackBerry Device
    There are two possible ways to delete a game from your device without using the Desktop Manager. Method #1 Open the Options menu on your home screen, and select Advanced Options. Then select Applications. Scroll to the game you wish to remove, bring up the options list then select delete. ...
28. My cell phone is not listed
    If your specific device model is not listed, it means that we currently do not have products for your specific device.