Category » Customer Service

There were 28 articles found in this category:

1. I need to regenerate my game activation codes or theme links, how do I do this?
   Bplay customers have access to a special automated tool to regenerate your purchase links and codes. This tool is quick, easy and is recommended to be used before contacting support. You can access this tool by going to the following URL on your desktop. It is not available on your device, and ...
2. I Lost a Game on my Device -- how do I download it again?
   In accordance with the download link and activation code policy found here, Bplay offers the ability to generate links and codes for previously purchased items for your new BlackBerry device. Log into your account here and the click on Past Purchases. Games Scrol ...
3. How many times can I get download links for my purchase?
   For Games, we offer ten (10) device changes (new activation codes) per year. For themes, we offer five (5) new link every six (6) months. For Ringtones/Realtones/Sounds are sold as is, and available for one download per purchase. For Games and Themes, you may access the self-administrated to ...
4. Did not receive download email/purchase receipt.
   Summary I have purchased products, but did not receive any email confirming my purchase or with instructions on how to obtain my purchase. Problem The most common causes for this are an incorrect email entered during the purchase process or the email is being identified at Spam by your email ...
5. What is Magmic's refund policy?
   1. What is Magmic’s policy on refunds for mobile product(s)? Purchased products, including games, themes, tones and other applications from Magmic.com, Bplay.com or Winplay.com are final (Magmic, Bplay and Winplay are henceforth referred to as “Magmic”). There will be n ...
6. Cancelling Game Subscriptions
   Game subscriptions are on a 30 day cancellation policy. The current billing period you are within may not be refunded. You will be able to play for the remainder of the billing period, and on the next renewal date your subscription will be canceled and recurring charges will cease. You can fil ...
7. Unable To Download Theme or Game Over The Air
   If you are unable to download your game or theme, please follow the steps below to make sure you are using the correct browser. If you are receiving a "Purchase Code Expired" message, please review this article. There are usually three different types of browsers available when you first purc ...
8. Does Bplay offer telephone support?
   Currently, Customer Support is only available online via Bplay’s online Customer Support Form. The Customer Support form for Bplay may be accessed here. Please ensure that you fill out the support forms completely and accurately. While most Customer Support inquiries should be handled wit ...
9. How do Bplay Gift cards work?
   The bplay gift card is a method for you to purchase something for someone else, but not have it necessary to have them beside you ready to download. They can select what they want, when they want - completely at their leisure, and the best part is that there is no expiry date on them! Purchasin ...
10. Charging purchases to my cellular telephone bill
    To make the purchase process as efficient as possible, Bplay has introduced the ability to charge products directly to your cellular telephone bill. Compatible carriers include: AT&T T-Mobile Sprint PCS Products able to take advantage of this method include: GamesThemes will become available ...
11. I didn't receive my text messages for SMS billing, what do I do?
    My initial text message was not received If you didn't receive your first text message after placing an order the first thing to do is verify that you entered the correct cellular telephone number, and try the order again. You will not be charged for either text message until you receive it and ...
12. What forms of payment does Bplay accept?
    Bplay accepts the following payments Visa Mastercard American Express Bill to Phone (for T-Mobile, AT&T and Sprint subscribers) We currently do not accept Paypal. Please note that at this time the "Bill to Phone" option is currently available for game purchases only.
13. What is Gamezone?
    Gamezone is a social hub and account management created for Magmic/Bplay customers. From here you can connect with other gamers through the message board and private messaging. You can also view all your scores for games that have been submitted to the game server. Basic account management is al ...
14. Installing using the BlackBerry Desktop Manager
    There are multiple ways to install a game on your BlackBerry, one of which is via your desktop PC. You will need to download the .zip files for each of your games before proceeding. If you have, skip to the activation section now. If not, visit http://www.bplay.com/ to view the catalog of ga ...
15. I cannot purchase certain Realtones or Ringtones -- it says they are not licensed in my region
    Summary I tried to purchase Realtones or Ringtones and receive a message stating that they are not licensed for my region. Resolution Certain Realtones and Ringtones are licensed only to specific regions. As such, we are unable to provide you with the product if you do not reside in one of the l ...
16. Set Your Paid Ringtone for Specific Contact
    You can set a custom ringtone for contacts on your BlackBerry device. From the Home screen on the BlackBerry device, select Address Book and highlight the contact you wish to add a custom ringtone to. Open the menu by pressing the Menu button, or for older models the trackwheel on the righ ...
17. The link for my theme displays an error -- "Purchase Code Expired"
    Due to piracy policies, theme and ring tone links will expire after an amount of time to prevent them from being distributed to anyone else but the intended purchaser. If you need to generate a new Theme link for your device, click here. If you need to generate a new Realtone/Ringtone link for y ...
18. I need to re-download a purchased game, but I cannot find it on the website - what do I do?
    If your previously purchased game is not available for download it means it was discontinued and is not available for distribution.
19. How do I edit game permissions on my BlackBerry?
    In some cases it may be necessary to edit the default application permissions. If the permissions are too restrictive the game may not be able to play sound, connect to any online features or run in general. To change the permissions, you will need to first navigate to the game in question in y ...
20. What is my username and password?
    An online enabled game will prompt you for a username and password when attempting to log in. These are the same credentials used when you created your Game Zone account. Please note Game Zone is required to enjoy the on line features of games that offer them. If you have not created an acc ...